Horizon Hobby, Inc. Complaint
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Horizon Hobby takes credit card with backorder, then never delivers, and retaliates - Volere
Backordered Volere 22 rc boat $249.00, gave credit card number on July 7, 2017. Delivery was supposed to be 6 weeks later in August. I went to the website in August because no product had been shipped. The estimated delivery date changed to late September, I waited a couple
weeks more then checked again and complained using the online chat to communicate. I said I don't think there is any intention to ship at all, and that I was suspicious because they were taking credit card numbers without delivering anything. It seemed like a ploy. After I complained, the chat person said I was banned from the website. I don't know if my order still stands or not. I wonder what they really do with the credit card numbers, and why bother if delivery is not dependable? Why not just say unavailable?
Even though it was chat, I could feel the rudeness. Order number: 61793341
weeks more then checked again and complained using the online chat to communicate. I said I don't think there is any intention to ship at all, and that I was suspicious because they were taking credit card numbers without delivering anything. It seemed like a ploy. After I complained, the chat person said I was banned from the website. I don't know if my order still stands or not. I wonder what they really do with the credit card numbers, and why bother if delivery is not dependable? Why not just say unavailable?
Even though it was chat, I could feel the rudeness. Order number: 61793341
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Review Rating: 1 out of 5
Reviewed By: PaulRussell
Company: Horizon Hobby, Inc.
Product: Volere
Date Added: 7 years ago
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