Horizon Hobby, Inc. Reviews and Complaints

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Horizon Hobby, Inc. Reviews

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  • Horizon Hobby Lies and Manipulates



    They are horrible. I bought a Proboat Blackjack 29 V3 and it had scratches on it. They told me to send it back and they would inspect new one before sending it out. They ignored me for a few days and wrote emails with misconstrued words that made absolutely no sense. They were inspecting a boat on Friday to ship out to me and I never heard from them until Monday " of course weekend" I begged for tracking number and when I looked it was shipped out the Thursday before!!!?!?!?! How can you be emailing me on a Friday that you are waiting for a boat to inspect when it was already in... More...
    (Miscellaneous)
    gregster82's Picture   gregster82    0 Comments   Comments
  • The Best Customer Service



    We bought an Apprentice RC plane for our boys as a Christmas present last year. They finally put it together this summer and flew it under the instruction of their tutor. I was disheartened that we had problem with the charger and the battery right off the bat, but our tutor encouraged us to contact Horizon. I didn't hold much hope, but lo and behold, they send us replacements for both! We then had two freaky accidents that made our instructor suspect the receiver. And he found evidence online that people have been having problems with that model receiver. Horizon not only... More...
    (Miscellaneous)
    dwakai's Picture   dwakai    0 Comments   Comments
  • DX7 Transmitter bad and they know it.



    I am over 60 and have flown RC on and off since I was 12. I was given a knew DX7 Transmitter for my Birthday. My old JR Sport never had a problem other than two on same freq. After crashing 4 new airplanes 3 bought from them and sending in my transmitter and recievers I was assured that nothing was wrong but they changed some stuff anyway. Now, the 2nd flight day of the year that piece of junk did the SAME thing. I found an I-Net report of someone had a similar problem as long ago as 2007 from one of their test teams! I was again making a slow left turn to land with throttle cut... More...
    (Shopping, Chain Stores)
    Skip454's Picture   Skip454    4 Comments   Comments

Horizon Hobby, Inc. Reviews By Product


Horizon Hobby, Inc. Comments


CCrider says: (3 years ago)
 0
I purchased a Hypersport 48 gas boat from my local hobby shop; unbeknownst to me, they boat has been discontinued for several years now. When I began to have overheating problems with the engine and radio glitches, and cracks in the hull I reached out to Horizon, they listened but blew me off. When I pressed them for a resolution, they informed me that there was nothing they could do, the boat is too old and that is that. Mind you, I didn't know the boat was outdated when I bought it on March 21, 2014...let the buyer beware, Horizon does not stand behind the stuff it peddles.



Kotts says: (5 years ago)
 0
I purchased an Eflite shoestring,opened the box and everything was in order,no wrinkles,nice colors,all looked fine.My problem is the fit of the canopy to the cowl.It is terrible and extremely hadr to slide forward to change the battery.Its so bad the fiberglass is splintered and he paint is chipped off the canopy,which ruins the look of the plane.I contacted Horizon Hobby and was told they knew of no problems withj the airplane and that an experenced builder would no how mto fix it and ther was nothing they could do for me.I then went online an dfound many others that have the same problem,and found out that the firewall is also coming apart in flight.I buy MANY eflite products and am VERY UPSET that they told me they could not help me and that I was on my own.I would expect that from Hobbyking or banana Hobbies



atrain says: (6 years ago)
 0
AR500 I bought my first AR500 from the local hobby shop (Atlanta Hobby)and it worked so good I ordered another from you. Three weeks after flying great, the first AR500 quit (no light,nothing indiccated it was live). I checked it out with a good battery, new 10am esc,---nothing. Opened the box the other AR500 was in (had been saving it for anew plane I wes building======nothing. Both Hitec and Futaba operated the system fine. Tried bindig===nothing with either rx. Tx worked fine with Mosquito bomber. What is going on with Spectrum??? E. J. Banke AMA 63722




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